RETURNS & WARRANTY

Returns & Exchange

We hope you are completely satisfied with your SIMBA Action Sports product. Should you need to return or exchange an item purchased from our website, you have 30 days after the date your package was received to do so.

Helmets purchased at a retail location must be returned to the location purchased.

Eligible items must be new, unused and include all original tags and product packaging.

If you’d like to request a return label, please click the link and use our RETURN / REQUEST FORM

Products shipped back to Simba Action Sports without filling out the request form and obtaining an RMA number will be destroyed and no refund or exchange will be allowed. 

Terms & Conditions

  • Items can be returned for a store credit, or as a refund of the purchase price to the credit card used to place the order.
  • We do not accept returns on Final Sale items.
  • We reserve the right to terminate or amend this policy at any time.
  • Please note that exchanges can take up to two weeks to process, although we’ll do our best to expedite your transaction as quickly as possible.

    Warranty

    SIMBA Surf products are warrantied for one year from the date of purchase. This warranty applies solely to defective materials and workmanship, and all requests must be accompanied by the dated proof of purchase from an authorized dealer or our web store.

    If a SIMBA product is proven defective, we will offer to replace the product at retail market value for no charge to you. Damages due to impact, negligence and/or general wear and tear are not covered by this warranty. For further questions about the warranty or to initiate a warranty return, please email customercare@simbasurf.com.